Shipping & Delivery | Terms, costs & tracking
When will I receive my products?
All our articles are dispatched during the 24-48 hours following the order. The estimated delivery varies depending on the country the items are sent to. Please have a look at the estimated delivery times for each country:
| COUNTRY/REGION | DAYS |
|---|---|
| UNITED KINGDOM | Delivery: 4-6 working days. Delivery times can be longer than usual due to Brexit. |
| SPAIN | Delivery: 3-5 working days |
| FRANCE, GERMANY, IRELAND, SWITZERLAND, CZECH REPUBLIC, FINLAND, DENMARK, CYPRUS | Delivery: 4-6 working days |
| EUROPE (other) | Delivery: 5-8 working days |
| AUSTRALIA, NEW ZEALAND, THAILAND, INDIA, JAPAN | Delivery: 4-6 working days |
How much are the shipping & handling rates?
Unless specifically specified*, shipping rates depend on the country and shipment method:
Shipping costs for all countries.
| COUNTRY | SHIPPING COST | FREE SHIPPING |
|---|---|---|
| UNITED KINGDOM | Price: £3 | From £20 |
| SPAIN | Price: 1,95€ | From 19,90€ |
| FRANCE | Price: 2,95€ | From 19,90€ |
| GERMANY | Price: 3,95€ | From 19,90€ |
| ITALY | Price: 2,95€ | From 32€ |
| PORTUGAL | Price: 4,95€ | From 24€ |
Shipping costs for all countries:
Which countries does BUFF® ship to?
We ship our products to:
- Europe: Spain (excl. Canary Islands), France, Germany, Switzerland, Norway, Andorra, Italy, Portugal, UK, Italy, Belgium, Netherlands, Austria, Sweden, Finland, Denmark, Luxembourg, Greece, Slovakia, Estonia, Romania, Slovenia, Croatia, Bulgaria, Hungary, Cyprus, Malta, Latvia, Lithuania, Czech Republic, Ireland, Poland, Malta, Turkey.
- Asia: India, Thailand, Japan, Malaysia, Singapore, China, South Korea, Taiwan.
- Oceania: Australia, New Zealand.
- America: USA, Canada.
- Latin America: Colombia, Argentina, Chile, Mexico
- Africa: South Africa
Which company will handle the shipment?
We use different service providers depending on the country we are shipping to. However, we inform you that we do not deliver to Pack Stations.
Can I track my orders?
Once you place an order, you will be able to track the shipment status on real time. The tracking system varies depending on the country and specific courier.
What can I do if my package doesn’t arrive on time?
We try our best to deliver always on the estimated times. If for any reason, there was a problem with your shipment please get in touch with us.
Do you still have questions? You can find more information on shipments & handling in our Terms & Conditions.
Shipping costs
Cost by country/region:
| COUNTRY | SHIPPING COST | FREE SHIPPING FROM |
|---|---|---|
| ANDORRA | 9,95€ | FREE from 59€ |
| ARGENTINA | 664ARS | FREE from 6414ARS |
| AUSTRALIA | 17AUD | FREE from 89AUD |
| AUSTRIA | 3,95€ | FREE from 24€ |
| BELGIUM | 3,95€ | FREE from 24€ |
| BULGARIA | 11BGN | FREE from 62BGN |
| CHILE | 8,202CLP | FREE from 52097CLP |
| COLOMBIA | 39,322COP | FREE from 259777COP |
| CROATIA | 39HRK | FREE from 230HRK |
| CYPRUS | 6,95€ | FREE from 50€ |
| CZECH REPUBLIC | 133CZK | FREE from 821CZK |
| DENMARK | 29DKK | FREE from 239DKK |
| ESTONIA | 4,95€ | FREE from 33€ |
| FINLAND | 4,95€ | FREE from 31€ |
| FRANCE | 2,95€ | FREE from 19,90€ |
| GERMANY | 3,95€ | FREE from 19,90€ |
| GREECE | 4,95€ | FREE from 31€ |
| HONG KONG | 91HKD | FREE from 552HKD |
| HUNGARY | 1,692HUF | FREE from 10887HUF |
| INDIA | 814INR | FREE from 4102INR |
| IRELAND | 4,95€ | FREE from 32€ |
| ITALY | 2,95€ | FREE from 32€ |
| JAPAN | 1,234JPY | FREE from 6321JPY |
| LATVIA | 4,95€ | FREE from 32€ |
| LUXEMBOURG | 3,95€ | FREE from 25€ |
| MALAYSIA | 49MYR | FREE from 295MYR |
| MALTA | 6,95€ | FREE from 41€ |
| MEXICO | 220MXN | FREE from 1475MXN |
| NETHERLANDS | 3,95€ | FREE from 24€ |
| NEW ZEALAND | 19NZD | FREE from 99NZD |
| NORWAY | 103NOK | FREE from 605NOK |
| POLAND | 18PLN | FREE from 104PLN |
| PORTUGAL | 4,95€ | FREE from 24€ |
| ROMANIA | 25RON | FREE from 155RON |
| SINGAPOUR | 16SGD | FREE from 94SGD |
| SLOVAKIA | 4,95€ | FREE from 29€ |
| SLOVENIA | 4,95€ | FREE from 33€ |
| SOUTH AFRICA | 170ZAR | FREE from 1062ZAR |
| SOUTH KOREA | 13,479KRW | FREE from 80240KRW |
| SPAIN | 1,95€ | FREE from 19,90€ |
| SWEDEN | 56SEK | FREE from 312SEK |
| SWITZERLAND | 12CHF | FREE from 65CHF |
| TAIWAN | 351TWD | FREE from 2006TWD |
| THAILAND | 346THB | FREE from 2013THB |
| TURKEY | 67TRY | FREE from 531TRY |
| UNITED KINGDOM | £3 | FREE from £20 |
Contact us: we are here to help you!
The customer service agents at BUFF® will be happy to help you. You can reach our team by email or through our social networks (Twitter, Facebook and Instagram).
Telephone: We also provide customer service via phone: +34 93 805 48 61 (Mon-Fri, 9.00-14.00 CET).
BUFF® tip: For inquiries about orders, please indicate your order number. We do our best to answer all inquiries within 24-48 hours.