EN | Terms and Conditions of Purchase
1. Application of the legal conditions
These Terms and Conditions shall apply to all the products offered by ORIGINAL BUFF, S.A. (ORIGINAL BUFF) through its Website.
The products offered through this Website are available for sale in Spain, Andorra, Portugal, France, Italy, United Kingdom, Ireland, Belgium, Netherlands, Luxemburg, Germany, Austria, Sweden, Finland, Denmark and Greece.
ORIGINAL BUFF reserves the right to amend these Terms and Conditions, from time to time, without previous warning and according to its own requirements. Said conditions will become effective upon being displayed on the Website and shall take effect and will remain in force until amended and duly published on the Website.
2. Details concerning the purchase agreement
The contracting party is ORGINAL BUFF, SA, C/ França, 16, 08700 Igualada (Barcelona), Spain, Fiscal Identification Code (CIF) A-58034000.
- Orders may only be made for the products shown on the Website by consumers (not retailers) aged 18 or older.
- ORIGINAL BUFF will confirm receipt of the request by email upon receiving the order.
- ORIGINAL BUFF reserves the right to remove any product from the website at all times.
Shoppping via eShopWorld
Thanks to our global e-commerce partners, eShopWorld, we've simplified your international shopping experience for orders shipping to the following countries:
Austria, Belgium, Denmark, Finland, Greece, Ireland, Luxembourg, Netherlands, Poland, Portugal, Sweden; Norway, Switzerland and Andorra. The following countries are on the way to be included as eShopWorld countries: Germany, Italy, France and UK:
During the checkout process, you will be billed by eShopWorld for the merchandise, shipping and handling, and any duties and taxes in your selected currency. Keep in mind, when you place an international order, your transaction will be with eShopWorld, and this may appear on your payment method statement.
For this reason, to proceed with your order through eShopWorld, we will share the personal data that you have provided us with eShopWorld, US Direct E-Commerce a company registered in Ireland under company number 479237, with office at 4 The Concouse, Baecon Court, Dublin 18, Ireland, who will manage the sale, shipping and handling of your order.
Shopping from Spain / France
If you wish to place an order to Spain or France, Original BUFF will be handling the complete process. If you need information about orders made to these countries, please email us at [email protected] for support.
3. Prices and offers
All the prices shown in the list of our products are indicated in EUROS, except in the United Kingdom, and include Value Added Tax (VAT) and exclude the cost of post and packaging.
In countries outside of the EU, including the Canary Islands, Ceuta and Melilla, customs charges and import duties are not included in the price of the item or in the cost of post and packaging, and must be paid by the recipient of the goods. ORIGINAL BUFF shall accept no liability in respect of said obligations that must be respected by the user.
ORIGINAL BUFF reserves the right to make changes to the prices and products prior to an order being placed by the user.
All the products which ORIGINAL BUFF offer at a special price (products on offer) will be shown on the Website with the following information: offer price, usual price. And it will never be able to apply other voucher codes.
Terms and conditions:
- The promotion expires on March 31st 2017.
- Promotion applies only to selected products.
- The voucher cannot be applied retrospectively.
- The voucher code can be added in the 'promotional code' box in the basket.
- This offer is not available in conjunction with any other promotion.
4. Terms of payment
Payment can be made for all purchases by the following means: VISA, MASTERCARD, VISA ELECTRON and PAYPAL.
In order to make payment by card as secure as possible, ORIGINAL BUFF® uses a secure payment system encoding the information through the SSL protocol. This is approved by a digital certificate issued by the VeriSign server.
The ORIGINAL BUFF server encrypts all personal data thus ensuring the privacy and security of the transaction.
5. Delivery: times and costs
The shipment cost is €1,95 for Spain (free for orders over €29). For France and Germany, the cost of postage and packaging is €3,95 (free shipment for orders over €39). Shipment costs €4,95 for all other countries (£4,95 for UK), free shipment for orders above €39. Shipping to Switzerland, Andorra and Norway costs €6,95.
For orders above €29 in Spain and €39 (or £39 in UK) in other countries, the postage and packaging is free.
- Deliveries will be made to the address provided by the user.
- The items bought at the ORIGINAL BUFF® online shop are delivered by courier service.
- Once the order has left our warehouse, the user will be informed of the tracking number by email, so they can be informed of the status of their order at all times.
- In order to avoid delivery problems (mistaken addresses, impossible to hand deliver at the buyer’s home), it is necessary for the user to provide a telephone number.
- If the order is returned to ORIGINAL BUFF® because the customer did not facilitate the delivery and wants it to be resent, €2 will be charged for deliveries in Spain, €4 for France, Germany and the United Kingdom and €5 for all other countries
- The order will be delivered to the address indicated for delivery within a period of ten (10) days, although once the order has left our warehouse, the estimated delivery time is 2-3 working days in Spain (except the Canary Islands, where it is 3-4 days) and 4-5 working days for international deliveries.
- Delivery times are given as an indication and based on the services of our logistics operators.
Shipments to islands and overseas
For residents in the UK, France and Netherlands, please note that we don't send out products to the following territories:
Guadeloupe, Guyane, Mayotte, Réunion, Saint Martin, Saint Barthélemy, Saint Pierre and Miquelon, French Polynesia and Wallis and Futuna, New Caledonia. Aruba, Netherlands Antilles, Bonaire, Saba and Saint Eustatius. Channel Islands, Bermuda, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Montserrat, Gibraltar, Pitcairn Islands, Saint Helena, Ascension and Tristan da Cunha, South Georgia and the South Sandwich Islands, Turks and Caicos Islands.
The BUFF® products bought through the Website are covered by the legal guarantee as specified in the Spanish legislation (Royal Legislative Decree 1/2007) from the date of the bill against all material or manufacturing defects during the corresponding legal period.
Defects or imperfections due to incorrect use or handling of the material or the wear and tear caused by normal use of said item are not covered by this guarantee.
Furthermore, reduced functionality of items, due to the design limitations of the items are also excluded from the cover of this guarantee.
7. Returns policy
Our aim is to ensure our customers are fully satisfied. If for any reason (size, color…) when receiving your order you no longer wish to have it, you must return it to us no later than thirty (30) days following receipt.
Orders via eShopWorld
We have simplified the international return process for orders shipped to all countries managed by eShopWorld (Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden, United Kingdom, Norway, Switzerland and Andorra). To return your order, please click here to be redirected to our online returns portal. Our Return Policy applies to all International orders.
Orders not managed by eShopWorld (Spain, France only)
For international returns not managed by eShopWorld, (France and Spain) please check the following instructions or contact Original BUFF® at [email protected].
Please fill the Returns Form and send it to:
Original Buff, S.A.
08700 - Igualada
(Barcelona - Spain)
In all cases, in order to receive a refund the following conditions must be met:
- The purchased product must not have been used.
- The purchased product must be returned with its original packing where possible. Should the original packing no longer be available, you must replace it with packing of a similar nature and quality.
- The purchased product must be sent by registered post to the following address no later than thirty (30) days after the date on which the order is reception.
Returns and refund conditions
The cost of returning the ORIGINAL BUFF item must always be met by the customer. ORIGINAL BUFF shall, under no circumstances, accept items sent without the correct postal charge having been paid.
It is only possible to handle refunds for products bought from the online shop on the ORIGINAL BUFF website.
The user will receive a confirmation email when ORIGINAL BUFF has accepted and made the refund. Refunds will only be made in respect of the products having been returned in accordance with our refund policy.
When the reason for the refund is due to a manufacturing defect the quality of the product, ORIGINAL BUFF will pay the bill in full within ten (10) working days following receipt of the product, in addition to the postage and packaging costs incurred.
Furthermore, all cancelled orders will be accepted without any cost provided that ORIGINAL BUFF is informed of the cancellation before sending the order.
Please note that orders are dispatched on the first or second working day following the purchase.
If the order has already left our warehouse, it will not be possible to cancel said order, but the buyer may request a refund after receiving it. In these circumstances, you must wait to receive it and then request a refund provided that all the above conditions are met.
Please note: ORIGINAL BUFF makes every effort possible to show the colors of its products as close to the actual colors as possible. Nevertheless, the color of multifunctional headgear and technical clothing may vary depending on the light and quality of the photograph, your computer screen or other factors beyond our control. Please contact us if you have any doubts concerning the color of our models.
Refunds: Should a refund request comply with these conditions, ORIGINAL BUFF® will reimburse the purchase Price paid by the user for the unwanted product. Once the product has been received by BUFF, it will take up to 10 (ten) working days for the user to receive the returned amount.
8. Retention of title
The products shall remain the property of ORIGINAL BUFF until the user has paid all the amounts due in respect of the purchasing agreement in full.
9. Customer liability
The customer represents and warrants that all the information provided is truthful and accurate and will be liable for any harm, direct or indirect, caused to ORIGINAL BUFF resulting from the incorrect nature of said information.
Furthermore, the customer undertakes to render the delivery of the order possible by providing a delivery address to which the product can be delivered during normal working hours (from Monday to Friday: from 9am to 6pm).
Failure to respect any of these conditions may result in the order being cancelled by ORIGINAL BUFF, without it needing to forewarn the customer and without the latter being entitled to any compensation.
10. Protecting personal data
We hereby inform you that the personal data we obtain from you will be included in a personal data computer file, created by ORIGINAL BUFF and for which it will be responsible.
The purpose of said file is to facilitate the processing or orders and, unless you have expressly requested your lack of consent, also send you sales news concerning products or special offers which might be of interest to you.
ORIGINAL BUFF customers may, at all times, exercise their right to access, rectify, delete and object, by sending an email to [email protected] or by writing to ORIGINAL BUFF, S.A. Ref. ORIGINAL BUFF - Política de Privacidad, C/ França, 16, 08700, Igualada (Barcelona).
11. Governing law
The agreement and these terms and conditions shall be governed by Spanish law.
In the event of any dispute arising in relation to these terms and conditions or the contract, and when proving impossible to reach an agreement, both parties shall expressly submit to the jurisdiction of the Courts of Barcelona.
Contact BUFF® | We are here to help you!
Telephone: We also provide customer service via phone: +34 93 805 48 61 (Mon-Fri, 9.00-14.00 CET).
BUFF® tip: For inquiries about orders, please indicate your order number. We do our best to answer all inquiries within 24-48 hours.