Shipping & Delivery | Terms, costs & tracking
When will I receive my products?
All our articles are dispatched during the 24-48 hours following the order. The estimated delivery varies depending on the country the items are sent to. Please have a look at the estimated delivery times for each country:
- Spain: 3-5 working days.
- Germany, France, UK, Ireland, Switzerland, Czech Republic, Finland, Japan, New Zealand, Australia, Denmark, Thailand, Cyprus, India: 4-6 working days.
- Slovakia, Estonia, Romania, Slovenia, Croatia, Bulgaria, Hungary, Latvia, Lithuania: 5-7 working days.
- Austria, Norway, Sweden, Italy, Belgium, Netherlands, Poland, Portugal, Greece, Luxembourg: 6-8 working days.
Which company will handle the shipment?
We use different service providers depending on the country we are shipping to. For deliveries to Spain, our dedicated courier is ASM (http://es.asmred.com).
How much are the shipping & handling rates?
Unless specifically specified*, shipping rates depend on the country and shipment method:
- Spain: €1,95. FREE SHIPMENT for all orders over €29.
- France, Germany, Austria, Poland, Romania, Hungary, Lithuania, Czech Republic, Bulgaria, Slovakia: €3,95. FREE SHIPMENT for all orders over £39 / €39.
- Denmark, Finland, Greece, Belgium, Netherland, Slovenia, Italy, Portugal, Croatia: €4,95. FREE SHIPMENT for all orders over €39.
- Sweden, Cyprus, Malta, Luxembourg, Estonia, United Kingdom, Ireland, Latvia, : €5,95. FREE SHIPMENT for all orders over €49 / £5,95.
- Switzerland, Norway, Andorra, Japan, New Zealand, Australia, India, Thailand: €9,95. FREE SHIPMENT for all orders over €59.
Which countries does BUFF® ship to?
We ship our products to:
- Europe: Spain, France, Germany, Switzerland, Norway, Andorra, Italy, Portugal, UK, Italy, Belgium, Netherlands, Austria, Sweden, Finland, Denmark, Luxemburg, Greece, Slovakia, Estonia, Romania, Slovenia, Croatia, Bulgaria, Hungary, Cyprus, Malta, Latvia, Lithuania, Czech Republic.
- Asia: India, Thailand.
- Oceania: Australia, New Zealand.
Can I track my orders?
Once you place an order, you will be able to track the shipment status on real time. The tracking system varies depending on the country and specific courier.
What can I do if my package doesn’t arrive on time?
We try our best to deliver always on the estimated times. If for any reason, there was a problem with your shipment please get in touch with us.
Do you still have questions? You can find more information on shipments & handling in our Terms & Conditions.
Contact us: we are here to help you!
Telephone: We also provide customer service via phone: +34 93 805 48 61 (Mon-Fri, 9.00-14.00 CET).
BUFF® tip: For inquiries about orders, please indicate your order number. We do our best to answer all inquiries within 24-48 hours.