FAQ Ordering & Shipping | BUFF® Canada

Which payment methods do you accept online?

Visa, Mastercard, Paypal & Gift Cards

Is it safe to use my credit card online at Buff Canada?

Yes, it is secure to use your credit card and PayPal for purchases on our online store. Buff Canada is PCI Compliant and never stores any payment or financial information in our system. 

How long does it take to process a Buff order?

Products ship from Canmore, Alberta and generally leave our warehouse within 1-2 business day. During times of high-sales volume, standard shipping orders will be processed within 2-3 business days. Buff Canada Ltd. does not ship or deliver on weekends or the following holidays: Family Day, Good Friday, Easter Monday, Canada Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Eve, Christmas Day, New Years Day. Orders placed on these days will be shipped the following business day.

Do I need to have an account in order to make a purchase?

An account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order, as well as quicker check-out next time. Plus, if you sign-up for the Buff Canada Newsletter you be the first to know about new collections and products and of course special offers, some just exclusive to our customers.

What if my billing address is separate from my shipping address?

No problem! You will be prompted to enter separate details for shipping and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.

How to use a promo code?

If you have received a promo code, you will be able to redeem it before proceeding with the payment. Promo code can't be used to buy products with a discount already applied.

Can I order an item that is out-of-stock?

Our online store will not allow you to purchase an out-of-stock item. If you would like to know approximate availability of that item, please contact us.

I never received my order confirmation email, what should I do?

It is possible that the confirmation email was moved to your junk mail folder. In the event that you have not received anything, please contact one of our Customer Service agents.

How can I modify my order?

Once you have placed your order there is no possibility to do any changes. We strongly suggest to revised your shopping cart before processing with your payment.

Can I cancel my order?

If you need to cancel your order, please get in touch with us. Only orders which haven’t been shipped from our warehouse can be cancelled. Once your order has left our facility it will NOT be possible to cancel your order.

Do you offer free shipping?

Shipping cost is calculated before tax, free shipping to Canada is available with a minimum purchase of $50 before tax. We ship all orders trackable with Canada Post. Please note, after the orders have been accepted and have been picked up by the shipping company we will provide the relevant tracking number to the customer. At this point the shipping company is in charge of the timely delivery.

Do you ship to P.O. boxes?

Yes, we do! Please select "Standard Shipping or Xpresspost with Canada Post".

When will I receive my order?

Orders ship from Canmore, Alberta and generally leave our warehouse within one business day, please allow up to two business days for processing during busy periods as Black Friday, Cyber Monday and Boxing Day. Please note, after the orders have been accepted and have been picked up by the shipping company we will provide the relevant tracking number to the customer. At this point, the shipping company is in charge of timely delivery. 

  • Canada Post Expedited: 2-9 Business Days
  • Canada Post Xpresspost: 2-3 Business Days
  • FedEx Ground: 3-8 Business Days

Which company will handle the shipment?

Canada Post Expedited, Canada Post Express & FedEx ground. 

How much are the shipping & handling fees?

Shipping cost is calculated before tax, free shipping to Canada is available with a minimum purchase of $50 before tax. We ship all orders trackable with Canada Post.

  • Standard Shipping under $50 via Canada Post Expedited (tracked) - $9.50
  • Standard Shipping over $50 via Canada Post Expedited (tracked) - FREE
  • Canada Post Xpresspost - $20.00
  • Other Shipping options: FedEx Ground (any order) - $15.00

Which countries does BUFF® ship to?

Online purchases placed on buff.com/ca can be shipped only to destinations within Canada. However, BUFF® products are available worldwide please visit buff.com to find an online store in your country.

Can I track my orders?

Once your order has been processed you will receive a confirmation email with a tracking number.

Can I pick up my order?

Yes, you sure can! Our location is 120 - 105 Bow Meadows Cres. Canmore, AB, T1W 2W8. Hours of operations: Monday to Friday 8 am to 4 pm.

What can I do if my package doesn’t arrive on time?

It is possible that the confirmation email was moved to your junk mail folder. In the event that you have not received anything, please contact one of our Customer Service agents.


Need more details on Buff® orders & shipping?

 


Contact us: we are here to help you!

The customer service agents at BUFF® Canada will be happy to help you. You can reach our team by email

Telephone: We also provide customer service via phone: 1-866-473-3639 (Mon-Fri, 8.00-17.00 MST).

BUFF® tip: For inquiries about orders, please indicate your order number. We do our best to answer all inquiries within 24-48 hours.